FAQ

Frequently Asked Questions - Shipping

Q: About Shipping

A: We will ship your order within 1-2 business days after you place it, excluding holidays. Weekend orders will be shipped on Monday.

Q: What payment methods do you accept?

A: Any payment method you can accept. For example, we accept MasterCard, Visa, American Express, PayPal, JCB Discover, gift cards, etc.

Q: How can I contact you?

A: Use the link on our contact form, your email address, phone number, or any other means of communication you may provide. For example, if you have any questions, comments, suggestions, or would like to contact us for any other reason, you can contact our team at admin@fishingpositive.com or through our online chat assistant.

Q: What is your return policy?

A: Unused and unopened orders may be returned for a refund within 14 days of receipt. Once we receive the returned item, the cost will be charged to your original payment method, excluding shipping costs (non-refundable). Used, opened, and/or resold items cannot be returned. This does not apply to personalized orders. Personalized orders are non-refundable once the order is confirmed.

Q: Do personalized orders qualify for returns?

A: Our custom-made products cannot be exchanged or returned. However, if there is a problem with your order, please contact our customer service team at admin@fishingpositive.com. They will be happy to assist you.

If I want to return an item, when can I expect a refund?

Once we receive the returned item, the cost (excluding shipping) will be charged to the original payment method within approximately 1-3 business days.

Please note that credits may take up to 10 to 14 days to appear on your statement.